24 HR PERSONAL COMPUTER TECH SUPPORT
"Call me anytime. I will resolve your problems"

• Free Initial Phone Consultation and Help
• Microsoft Trained Support Experience
• Onsite or In Shop Repair Available
• PC Repair, Parts, and Sales
• Fix System Startup Failure and Performance
• Virus Detection and Removal
• Data Backup and Recovery
• Hardware Upgrades
• Software Upgrades
• Network Design and Home Wireless Network Security

We are able to work on everything from entire office systems to single laptops, and offer virus and spyware removal, component replacements, application issue corrections, and system maintenance (we clean and optimize systems to perform better). DPC is far more then a computer repair company, we help you make your technology work for you.

Networking
Our technicians offer both wired and wireless networking, which includes troubleshooting network connections, running cables, setting up domains and MicrosoftTM Exchange, and designing your custom network and network security.

Our Team
Our team is centrally managed and acts as a liaison between the service engineers and end users. Contact us today to learn more about our computer services.

RESIDENTIAL
DPC is a leader in residential computer repair. All of our computer technicians go through a rigorous hiring process and are certified to do the work you need done. Our help-desk is open 24 hours a day, 7 days a week, and one of our trained Service Advisors will be able to help you out at anytime of the day.
Just give us a call today at (704) 231-9023, and discover the power that peace of mind can bring.
Onsite and In Shop Computer Repair Service
Why carry your computer to a computer repair shop and waste time, fuel and money? After speaking with one of our certified professional service advisors, if necessary, DPC will send you a field engineer to perform the required computer repairs on your system and/or network.
No job is too big or too small for our company, and each service request is carried out with as much care and dedication as the next. If at any time you are not completely satisfied with how your service request is being fulfilled, we have a comprehensive escalation process and an individual standing by at all times to act as a liaison between yourself and our company.
Call us today for a fast, affordable and reliable computer repair and network repair.

SERVICES

HOW TO HANDLE A NEW COMPUTER
DPC knows that replacing your old computer with a new one or maybe getting your first system can be a time consuming and difficult task. We can come to your location to set up the computer for you and relieve you of the stress. DPC technicians are trained to take care of the tasks that need to be done to ensure you can really just sit down and get to work.
DPC technicians can backup your data and make sure that the data is virus free before placing it on your new system.
Each computer needs an antivirus program to protect it before going on the Internet. Our technicians will ensure that your system is properly protected and updated once your new computer is installed. We can also suggest backup strategies schedules for your new system, so that needed data can be safely recovered.

DPC technicians can clean up your system from unwanted software and advertising "pop-ups" that come pre-loaded on most new systems. Advertising software only causes you system to become sluggish, slow, and causes performance to decrease.

Give us a call to inquire about setting up an appointment to discuss in detail or arrange an onsite or in shop evaluation.

VIRUS AND SPYWARE REMOVAL
Spyware is a type of software that hides on your computer, usually without your knowledge or permission, and most of the times without you knowing how it even got on your computer. Spyware can be used for gathering information about your computer's hardware and software configuration, your web and surfing activities, as well as your online buying habits, your passwords, email addresses and personal information. Some pieces of spyware will even collect information such as name, age, gender, address, credit card information, usernames and passwords.

The majority of all spyware can be filed under two main categories. The first is advertising spyware, and the second category is surveillance spyware. Most users of computers and the Internet are unfortunately familiar with the advertising category of spyware. This type of spyware tries to force your browser into following links to other sites within a guided category, as well as all the pop-up ads, unwanted spam emails, etc. The second category, surveillance spyware, is the type of spyware that is used for legitimate purposes by law enforcement and government agencies, places of employment, parents and other simular activities. However, aside from the legitimate use of surveillance software, many unscrupulous individuals and companies have resorted to this type of spyware to steal your personal information for their own personal gain and use.
Viruses
A computer virus may cause a program to operate incorrectly or corrupt a computer's memory. Basically a computer virus will transfer from computer to computer whenever infected files are passed on, like through e-mail attachments, file sharing, etc. Many times you may know and trust the email sender, but even they have no idea they are sending along an attachment with a computer virus.

One type of computer virus is a worm. It is a self-replicating virus that resides in active memory and is usually invisible to the user. A worm has the ability to travel without any aid from a person and can send itself to everyone in your address book and then everyone in the receiver's address book and so on.

Another type of computer virus is the Trojan Horse. A Trojan Horse virus will first appear as legitimate software, games, files or email attachments, but once opened will cause damage to your computer. Sometimes Trojan Horses can just be annoying, like changing your desktop or sending emails to everyone in your address book. On the other hand, some may delete files and create a way for malicious users to access your system and steal passwords and data.
Message Lab, writes, * "A Billion Dollar Market For Malware Authors".... In an online black market worth more than $105 billion, malware authors can produce new, unique threats targeting businesses and employees every 45 seconds.

If you find yourself fighting a battle with a stubborn virus that you just can not get rid of, give us a call to discover the power of peace of mind. (704) 231-9023. One of our Service Advisors will discuss the options for getting your computer back to peak performance.

HARDWARE UPGRADE
DPC can provide you with competitive prices to your desktop or laptop computer hardware upgrade needs. We are able to provide you with the correct part and a price quote before we provide a repair. If you ever need information and pricing on hardware, contact us.

No matter how much money you spent on your computer when you purchased it, it may still need a hardware and software upgrade. That's just how computer technology works.You may soon run out of hard drive space or your software may demand more power from your computer's CPU.

DPC will give you the right advice on how to proceed with your computer upgrade and the best upgrade choice that will yield the greatest results on your computer's performance and your budget.

MEMORY UPGRADE
Computer memory is the working space for your computer's CPU. The more memory space you add the more productive your PC becomes.

Increasing your PC's memory makes your computer 25-35% faster.

Let the DPC technicians offer you their advice and quick installation to increase your computer's performance.

SOFTWARE UPGRADE
Does your Windows program behave incorrectly?

Is your Display functioning incorrectly?

Is the sound on your computer malfunction?

Are your games no longer working like they should?

If you have experienced one of the problems above chances are you called your computer manufacturer for help and could not get to speak to a live person you could understand, or phone prompts, asked your friends, family or co-workers. What they tell you is to upgrade your applications and operating system. You hang up the phone more confused than what you were when you called them........you ask yourself...."Update what?"

DPC takes the guess work out of upgrading applications, drivers and Operating Systems. Whatever upgrades or updates are required, our technicians are knowledgeable and trained in this area. Nationwide ACS understands that software upgrades and updates can be confusing and often misunderstood and underestimated as to their importance.

DPC technicians are trained to know what is needed for the system; a patch or a full software package, or even simple software updates. DPC technicians are trained to be focused and to set to work on resolving the issues on your system or program.

Let the DPC technicians offer you their advice and quick installation to increase your computer's performance.

REMOTE SUPPORT
DPC has a first-rate remote support team to call on when you are looking for a resolve to problems quickly and proactively.

Our remote-support team is highly knowledgeable in remote technology which enables them to meet the expectations of the end user. DPC can gain quick and secure access to a system - even outside of firewalls [with prior permission, of course, of the owner of the system(s)]. Depending on the problem, some issues are fixed in the first 15 minutes of the remote connection.

DPC's remote software enables the technician to instantly view and control each customer's computer with secure, easy-to-use access.

DPC not only has the ability to use remote software for resolving issues, but also has the capabilities to monitor and control systems on a network for our Managed Services clients. This has proven to keep IT costs down while still maintaining crucial control and updates of a business network. DPC uses remote technology to:

• Install updates and new features if requested
• Install custom reports that the client orders
• Take a backup of client data (with client approval) Monitor how the server is running
• Find a file that is lost, or reconnect to a network fileserver

Give us a call at (704) 231-9023 and discover the power that peace of mind will bring to you and your loved ones.

DATA BACKUP AND RECOVERY
DPC is able to provide you with data recovery options if your system has crashed and you do not have a backup setup on your system. Depending on what has happened with your system will depend on the outcome and cost of the recovery. There are several options that we provide listed below:

REMOTE DATA RECOVERY SERVICE
This is data recovery performed remotely over a secure high-speed internet connection. This option is a fast, reliable and cost effective solution providing your hardware is in working condition. This service is provided in all 50 states and can be performed within 24 hours of the call being placed into DPC.
Onsite Data Recovery Service
This is data recovery performed onsite at your location and is typically done within 24 to 48 hours of the call being placed into DPC. If further work is needed off site to complete the work, you will be provided with an incident number and a person to contact if you would like an update.

CLEAN ROOM DATA RECOVERY SERVICE
DPC has partnered with the Leading Data Recovery Agency to help with any recovery where your hard drive has completely failed and it is necessary to send the hard drive to a Clean Room to recover the data. If you do have to send a hard drive in and they are unable to get any data off of the hard drive, it is free of charge. DPC will provide you with 24 hour tracking on your data recovery process

WIRED AND WIRELESS EXPLAINED
Many times there is confusion when it comes to a wired vs. wireless networks. Here at DPC we are dedicated to keeping both businesses and residential informed and educated about their choices, limitations and precautions.
A local area network was traditionally implemented using cabling. However, wireless LANs have become easier and often cheaper to create and maintain and are now providing flexible networking options for many businesses. As with most technology solutions there are pros and cons for both approaches. Wireless networking frees the user from being physically attached to a network. It also offers much greater flexibility and mobility - office-based wireless workers can be networked without sitting at dedicated computers, and can continue to work while off-site.

In most cases a wireless network costs less to install and maintain than a cabled network. It eliminates cabling, so you don't need to drill holes through walls and floors to lay cables, and you don't need to rewire the office if, for instance, a department moves. Occasional difficulties with signal quality may be experienced with wireless networks - for example where neighbors in the same building use the same wireless channels, or where other sources of radio interference are present.

In addition, it can be difficult to get consistent coverage in some buildings, leading to "black spots" where no signal is available. Wireless networks are generally slower than cabled networks, and so in larger wireless networks the "backbone" network will usually be cabled. Keeping wireless networks secure can be difficult. They are more vulnerable to attack than traditional cabled networks, as wireless transmissions can be intercepted.

• Share Files
• Share Printers
• Share Internet Connection(s)
• Maintain Data Integrity
• Easier and more cost effective data backups

Give us a call at (704) 231-9023 and discover the power that peace of mind will bring to you and your loved ones.

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